Privacy

Jongle Privacy Policy – How is Your Data Protected?

Last Updated: 2025

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What data do we collect and why?

Registration & Identity Information

When you create an account on the jongle platform, we collect your name, mobile number, email address, and date of birth. This information is used to verify your identity and keep your account secure. We also perform age verification to meet Bangladesh's legal requirements. Your data is used solely for service operations and is never disclosed without your permission. All collected data is stored in encrypted form on secure servers.

Device & Usage Information

When you use our website or app, we automatically collect information about your device type, operating system, IP address, and browser. This information helps ensure platform security and resolve technical issues. We use cookies to enhance your experience and maintain login sessions. By analyzing usage patterns, we continuously improve the quality of our services. You can control cookies through your browser settings, though some functionality may be limited as a result.

Financial & Transaction Information

Relevant financial information is collected during deposit, withdraw, and betting transactions. This information is used solely for payment processing, fraud prevention, and maintaining accurate account balances. We never store your full payment card number, and all financial data is protected with high-grade encryption. Retaining transaction records for a set period is mandatory under Bangladesh's financial regulations. If any suspicious activity is detected, we take immediate action and alert you if necessary.

What rights do you have over your data?

Right to Access

You can log in to your account at any time to view and review your stored information. Upon request, we can provide a complete list of all data we have collected about you. jongle is always committed to ensuring this right.

Right to Rectification

If any information in your profile is incorrect, you can request that it be corrected. Our support team will promptly verify the information and make the necessary changes. Keeping your information accurate is also important for the security of your account.

Right to Erasure

Under certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained due to legal obligations or ongoing disputes. Our support team will provide you with full details on this matter.

Right to Object to Processing

You may object to marketing communications or certain types of data processing. Once you raise an objection, we will stop using your data for that purpose. Respecting your preferences is always part of our core principles.

How is my data kept secure?

Technical Security Measures

Jongle uses SSL/TLS encryption technology to secure all data transfers between your browser and our servers. Our server infrastructure is monitored 24/7, and any unusual activity is detected immediately. Regular security audits and penetration testing help us identify potential vulnerabilities. Your password is never stored as plain text; instead, strong hashing algorithms are used. You can further protect your account by enabling two-factor authentication.

Sharing Information with Third Parties

We do not sell, rent, or unlawfully share your personal data with third parties. Limited data may be shared with trusted partners only for payment processing or where legally required. These partners are bound by agreements obligating them to keep your data secure. Disclosure may be legally required in response to a valid order from a Bangladeshi court or government authority. Outside of these circumstances, your data remains completely confidential.

Data Retention Period

We retain your data for as long as your account remains active. Even after account closure, certain data must be retained for a specified period for legal and regulatory reasons. Once that period ends, we securely delete or anonymize your data. Financial transaction records are retained for the period required under Bangladesh's financial regulations. Contact our support team for any questions about this process.

Frequently Asked Privacy Questions

No, jongle never sells your personal data to third parties. Your information is used solely for the purpose of providing services. Limited data may be shared with trusted partners where necessary for payment processing, but they are also bound to uphold the same privacy standards. Protecting your privacy is an integral part of our business policy.

After account deletion, most personal data is securely erased. However, certain transaction-related records are legally required to be retained for a set period in accordance with Bangladesh's legal and financial regulations. Once that period expires, those records are also permanently deleted. If you wish, you can contact our support team before deleting your account to learn more about this.

Yes, if any significant changes are made to the privacy policy, we will notify you in advance. Change notifications will be sent to your registered email or via platform notifications. The effective date of the updated policy and what has changed will be clearly stated. Your continued use of the service will be considered acceptance of the new policy.

Have more questions?

For any questions about our privacy policy or your data, visit our FAQ page or open an account directly to get started. We are always here for you.

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